Email can also be used to send newsletters to keep in touch with those who don't visit your community regularly. A newsletter can help you keep these people in touch with what's new, reminding them that your community is there when it arrives in their mailbox. Remember, though, that your newsletter list should always be opt-in in other words, don't Spam people who don't want it. Email is also a good tool for you, as host, to keep in touch with members individually. Sometimes you need to say something to someone that it isn't appropriate to say in a public space. A good host can encourage lurkers, show appreciation to core members, and defuse trouble - all with the judicious use of private email.

You need to get rid of dormant topics, to edit, hide or to delete the "bad" & unrelated posts of your members, or to move those posts to a more appropriate area. Users sometimes do things you wish they hadn't. Occasionally it's necessary for you as a host to step in and revoke the privileges of that user to post. Or to moderate their posts - meaning that you will review what they have to say before it's made public. Sometimes in a chat situation someone needs to be removed forcibly from a room and kept out. Sometimes you'll need to remove someone permanently from your community.